Sutton Acura : Acura Dealership serving Macon

Took my Acura TL in for maintenance and service was quick and everyone was so respectful. My TL has always been serviced at Sutton from the previous owner, so decided to bring it back! Even let me know when things would need replacing soon. Definitely coming back for service again!

My experience with the staff at Sutton Acura, was nothing short of amazing. My local Acura dealership was unable to assist me with determining the cause of my car issues. I contacted Sutton Acura for help and insight. Jeff, Earl, & Warren went above and beyond to help determine what was causing the issues that I was experiencing with my Acura. Everyone was very knowledgeable within their position. The staff was friendly and kept an open line of communication with me regarding vehicle updates. I will be taking my car back for future service(s)!

If your shopping for an Acura, there is only one place to go and that would be Suttons, and ask for Jimmy Johnson,, the minute you walk through the doors, you feel like you have walked into a family. Jimmy's knowledge of the cars is absolutely great! And he explained it so that I actually understood. He immediately picked up in what I wanted in a vehicle, and the first ine he showed me is the one I bought. And Steve makes the process of paying for the vehicle, easy and laid back. Upon leaving Jimmy and Jimmy and Steve are there to send you off and answer all remaining questions, I have bought alot cars in my life, and I can honestly say this was the easiest, and best experiences I have had purchasing a car.

Got three MDX ACURA 2019 2022 AND NOW MY 2023 THE FINANCE TEEAM IS REALLY GOOD IN GOOD YOU APPRLVED WITH T HE BEST RATE. THEY DRIVE REALLY WELL WITH TRHREE ROW SEATS

At first, this was the one of the best experiences I had with a car dealership. We got the 2022 Acura MDX Type S vehicle. However, less than 1,000 miles on the car and less than 45 days after purchase, the air ride suspension busted. Every light possible went off and key safety features were no longer available. We are on our 29th day of service and our car has not been fixed. The replacement part took 15 days to get to the dealership and then we are told Honda sent the wrong part. Though we have a loaner vehicle, Sutton has done absolutely nothing to accommodate this issue. Just their apologies and their request for us to be patient. No buy back option, no trade in option, no money offerings, nothing to cover the fact we paid for a car that is sitting in their shop for almost a month. Granted, not all of this is on the dealership as Honda plays a part in this too, but if I could do it over again, I would not go to Sutton and I would not buy an Acura or Honda.

BE AWARE!!! If you bring your car in for service they will upsell you on needing a high cost item fixed so they make the most money. I ended up going to get a second opinon and what Sutton Acura said would cost me $1700 to fix for a whole part I didnt need only ended up being a $480 fix. Money hungry and untrustworthy business!

1st time getting my vehicle service here, the staff was very friendly. I always get my vehicles service at dealerships, I have never been to one that the staff was this nice and professional.

Update: June 2022 - I have now had the opportunity to return to Sutton for routine service several times since purchasing my car. The service I have received continues to score 5 stars. I could not be happier with my purchase or where I purchased my car. Original post: My car buying experience can only be described as fun! I did not ever think I would use the word fun in describing purchasing a car but Sutton Acura has proven that it is possible. Jimmy, Warren, and Steve made every step of the process enjoyable and stress free. I explained to Jimmy and Warren months ago that I was a slow shopper. Not only was I looking for the right car but I wanted to have the right kind of experience. It easy to tell how you are going to be treated when you let the sales team know up front that you are not going to buy immediately. Most places get in a hurry and ...well.. blow you off. Not once did I ever feel that way at Sutton. After stopping in 3 different times and the experience was the same each time, I figured I had found the dealership I wanted to work with. Couldn't be happier with my purchase or the team at Sutton Acura. Kudos to all!