Otto's BMW : BMW Dealership serving west chester

I was more than satisfied with my experience here at Otto’s. I came in for an appointment not knowing what to expect and was blown away by the amazing customer service that I was offered. The team really worked with me to get me the perfect fit vehicle for my everyday needs and price point. Not only was the process smooth and easy but the turnaround time was exceptionally fast. I plan on staying a lifelong BMW customer not only for the luxury vehicle but because of the support received here at Otto’s BMW. I couldn’t recommend enough.

From my first phone call with Dan, you could tell he was an honest, straight shooter. I am 800 miles away and Dan went above and beyond to ensure he earned my business. Just think how many other BMW dealers I could have dealt with between AL and PA. I enjoyed working with Dan.

One of the best if not most excellent experiences buying a new car. I worked with Scott Gately who went above and beyond throughout every phase of the ordering and purchasing process he answered all of my questions and comments promptly and courteously. Scott is a genuine guy and really cares about listening to the customer and fulfilling the customer’s needs. I am very happy with my new car. I will recommend Otto’s and Scott to friends and family.

The Service Department, Bill and his team provided the best care of our BMW. We appreciate the technicians and Bill and his team for giving us the best advice in fixing our BMW. Trust Otto and their service team. We are extremely grateful that Otto cares about the customer as much as repairing the car. We only will be taking our car to Otto for the best service ever! Thank you Otto, for the best service!

My experience here at Otto's was fantastic. Everyone I worked with was kind, genuine and knowledgeable, particularly my sales advisor Dan McCloy. He took time to help me through the sales process while I was working remotely, and he had my best interests in mind the entire time. I would highly recommend Dan, and highly recommend Otto's!

Dan McCloy helped me purchase my first BMW! I am very pleased with my experience. He made sure I got what I really wanted and didn’t make me feel pressured in any way. I appreciated his advice and would recommend him to anyone considering buying a BMW. Dan made this process feel like we were working with a friend. He made sure everything was ready in advance on the big day. Thank you Dan for all of your help!

Ottos BMW sets the standard for an exceptional car buying experience. In the past I have purchased from Volvo and Audi dealerships. Both pale in comparison to Ottos. My salesperson Dan was highly knowledgeable, professional, friendly, very prompt with communications making the entire process seamless and enjoyable. My car is perfect and Dan went out of his way to make delivery a truly special experience. I couldn't be happier with the car and the buying experience.

I have been dealing with Otto's for 25 years. However, the service i received was substandard for a BMW dealer. They charged me 2500.00 for a mechanical part that wasn't damaged. When i called the service manager about the issue he stood behind the sevice tech. However, every service shop I've taken the car to afterwards agreed the part couldn't have been damaged the way the tech stated. So on expensive job's dont take their word for it have them prove the part is bad. If i would have keep my 750xi with them my bill would have been over 6000.00 and still not working correctly.