Motorworld Acura: Acura Dealership serving Wilkes- Barre

George and the MotorWorld Acura team made the transition into our new vehicle very smoothly. They were able to answer all of our questions and went above and beyond to meet our needs with our new vehicle. We are very grateful for George and his team. We will definitely come back to MotorWorld Acura and do business. I highly recommend this place and staff.

If you are in the process of shopping around, DO NOT give MotorWorld Acura your contact information. Do not let any third-party site share your information with them. I have been bombarded with emails, calls, more calls, voicemails, calls with no voicemails, more calls, and more emails. I told them I was staying with Toyota within the first few days. That didn’t help. I have had to block them at every avenue of potential contact, and I am still seeing emails getting through a month after first contact. I see calls that I had to put on block still coming in. It doesn’t stop! I am on the no-call list. Our potential business relationship ended when I said I was staying with Toyota.

Horrible horrible experience with their service department. Left my car for a standard service for a recall. They told me they close at 6 pm and to call prior to arrange a pick up of my car. I notified the service department that I was planning on picking the car up later that day but would call to let them know if I would be later than 6. I called the service department several times starting at 5:29 pm with no answer. When I finally got a hold of someone, they told me everyone left early and my car was locked away and there was nothing they could do. I was left stranded, with no car, and still had to figure out how to get home which was an hour away. I asked for a rental car or any other means to get me home which the sales manager refused to offer me any services. I was then told by the manager that “we were open all day long”, as if it was my fault that Acura service decided to leave early and keep my car. This service is absolute garbage. They don’t care for customer service. They don’t take responsibility for their poor service. Would never recommend to anyone. Never going back.

Not only did the dealership want 1,000’s over MSRP for a MDX, they have a no return policy for ordered parts. I would have thought about ordering a trim piece longer after someone hit my 7 day old MDX I bought new in NJ for 1,000’s less than msrp. If the parts manager would have told me the policy when I gave my credit card info over the phone, for the part i would have waited to get the installation price. I asked for a price to install the trim piece left a voice mail for their auto body shop and they didn’t even return my call. I don’t want the part or service from a dealer that treats customers like this……

Dustin at MotorWorls Acura is beyond awesome! I am indecisive and a huge pain when buying a new vehicle. He was extremely patient and knowledgeable throughout the whole experience. I'm pretty sure I spoke to everyone who worked in this location during my experience and there is not one negative thing to say. Everyone was polite, professional and helpful. Thank you again for everything guys!

this is the worst place to take your acura they don't do an oil change right and they don't fix anything they just want you to buy their new cars. they are trash.

Unbelievable area of so many new car manufacturers. The personal working there were very kind and helpful.

Great service