Hopkins Acura : Acura Dealership serving Redwood City

I came in last week for an accelerated A1 service and was surprised with how simple the process was made. I was originally planning on spending at least two hours waiting for my service to be completed, but after just over an hour I was told my RDX was all good to go. Came out to settle up and found my vehicle parked in the service drive freshly washed and sparkling clean. Will definitely return for future maintenance if they make it this easy every time

What an awesome experience I had while looking for a car to buy at Hopkins Acura in Redwood City. This was my first time going to a dealership in a very long time due to the pressure car buyers often experience from car sales people. However, I was so surprised that I was treated with respect and professionalism. There was no pressure in purchasing a vehicle and they answered all my questions and concerns. I will definitely come back to Hopkins Acura. Thank you!

This review is long overdue. Beyond grateful for Pablo and the staff here! Pablo was absolutely great - super knowledgeable and more than anything met us where we were at. Not pushy on selling us a car at all, one can definitely appreciate that. He provided all the information/answers we needed! Thank you Pablo for being so nice and genuine with our experience being first time car buyers 😊 We LOVE our Acura RDX 🤍

Hi Ricardo and team! I wanted to personally thank you for the service you provided for my 2019 Acura RDX this past week. Ricardo, you made it a point to communicate the status of my vehicle throughout the process, and you thoroughly explained my options, much to my satisfaction. I will definitely bring my car to you guys in the future, and truly appreciate your dedication to high quality customer service. Many, many thanks! Morgan Evans

It's hard to leave a review because I want to give 5-star to Gilbert, one of the sales guy there, and 2-star for the management. Gilbert is fantastic, and gave us all the time to consider and test drive the car we like. We got our offer on site, and it's very close to what we hope to pay. However, we decided to think it over before pulling the trigger. I called back within 72 hours, and one of the sales manager told me any offer that I got was valid until the end of the month. Please make sure you get a piece of paper from them and make sure they honor that price if you come back. However, another sales manager called back and said that offer was only good for that date I was at the dealership, and the new price is $1500 higher. I didn't give up and Gilbert was nice enough to help me push again. Another week later, my new offer is $2500 higher. And this is when I decided to give up. I really like to make it work because my initial impression with Hopkins (or Gilbert) was so good. What I can tell you is that if Gilbert can get you a deal that meet your price target, take it because Hopkins can offer really competitive price. If you want an Acura has no markup, Pleasanton may be the only one in the Bay Area who can give you that - but their supply is limited (due to obvious reason). At the end of the day, I rather be a happy customer because the current macro condition is exactly how you tell if a dealership really cares about their customers.

Best experience ever. Bought a Nissan for my mother in law… best customer service, staff was well knowledgeable and we weren’t treated like any other new car buyer. Highly recommend

I had awesome experience at Acura RedwoodCity. My car needed B1 maintenance, and they finished on time, processing was smooth and professional. Especially Frankie knows what to do. Thank you Frankie!!

Quick and responsible service Got my service done on time and notified what I should pay attention on my car Nothing but an awesome experience Def recommend