Hixson Autoplex: Ford Dealership serving Alexandria

I ordered a 2022 Ford Maverick. While it was delayed, Hixson Autoplex did their best to keep me informed. Chuck Fussell is knowledgeable and truly made my experience a good one. I appreciate his working with me to order what I wanted and then eventually getting me into a truck I like. The whole team at Hixson Autoplex made me feel like they cared about me being happy. I so appreciated that! Ford has has their issues with delivering vehicles with everything going on (pandemic, supply shortages etc). However, they should be very proud to have Hixson Autoplex as one of their dealers. I highly recommend them if you are looking for a vehicle.

I had a great experience buying my first Ford at Hixson. My salesman, Chuck, was very knowledgeable about my Bronco. He was also prepared and professional throughout the process. This is the first car buying experience I have had that was virtually stress-free.

Hixson Ford dealership provides excellent customer service and care. I’ve always trusted and had positive results any time I needed service. I purchased my Ford F-150 4x4 at Hixson and received quality customer care. Thanks to the Hixson Ford team!

SCAM ALERT!! Buyers beware of the service department. In my experience the service dept lied about service/repair done to my vehicle. They listed a cabin air filter change but that filter does not exist on my vehicle. There’s lots more if you read my previous review with pictures. EXTENDED WARRANTY SCAM!! The extended warranty is full of “limitations” that Terry Best in financing fails to provide. Instead he builds the warranty up and says any mechanical issue is covered under the warranty. This is far from the truth as I called the warranty service who corrected Terry Best. Every part of the warranty is very limited to coverage. Terry Best is supposed to have a complete contract with the list of covered parts along with the limitations but he has not provided this. Terry Best lied about the warranty coverage therefore results in a scam. Do your homework and demand a contract according to your warranty. THIS GOES FOR ANY DEALERSHIP! JOSH GRIFFIN IM STILL WAITING WEEKS LATER FOR A CALLBACK CONCERNING THIS SCAM. YOU FAILED PROVIDING TRANSPARENCY. YOU DID THE OPPOSITE. THERE IS NO EXCUSE YOU CAN COME UP WITH. YOUR BUSINESS PRACTICES AND INTEGRITY ARE PATHETIC.

Overall really positive experience. Savannah was a great sales person, finance team was very personal and were able to answer any questions I may have had along the way. I will say the paperwork did take longer than at some other dealerships I have made purchases at. So plan accordingly for that. But very happy with the process and love my new car.

We had the best experience with Devin Roland. He is a great salesman with a very professional attitude. We highly recommend Hixson Ford and Devin.

I put my Business cargo van for more than a month and it still park there no one touch it , employee kept saying to take it someonewhere else because they are busy waiting parts for another vehicle and that been for more than one month , my van still under warrenty so why take it somewhere else , seems vehicles under warrenty has to stay there for very long time before they even look to it

Nice people. However, be aware going in that they do have a policy that your sales price is determined by how far you live from the dealership. Based on my location I was asked to pay $15,000 over MSRP. I didn't do it. To me, seems like a poor business practice and it didn't sit well with me. In general, though, the employees I dealt with were cordial.