Herb Chambers Honda: Honda Dealership serving Boston

Extremely happy!! I am so thankful for the attention and help I received in buying my SUV! Huge shoutout to Chris and Dennise for helping me during this process! I recommend everyone to come here and buy their car! Thanks again to the team!

Herb Chambers Honda of Boston was my last stop in my search for a new Honda HR-V. As an immigrant woman, purchasing for a new car can be a daunting and unpleasant experience. Fortunately, this was not the case at this dealership. The entire process could not have been easier. Nick Karam provided me with the best experience I could have asked for: he was honest and kind, negotiated with me according to the terms I was looking for, and ultimately went over and above to provide me with exactly what I needed. Thanks Nick and team for the great experience!

I had an issue with what ended up being an expensive repair. Both Victor and Susan were very kind about explaining why the repair had to happen as they had described and why the expense was necessary. Susan was great at going over all the options for me. Victor was great about having a sense of urgency and being very kind, friendly and professional while we were interacting. The first gentleman I encountered was a bit unsettling, but he was trying to get to the hospital for some reason so it was totally understandable and forgivable. I would just advise him, if I were his manager, to excuse yourself to the customer, and then go off the floor to talk to a manager calmly. I completely agree that he should’ve been allowed to leave right away and another person should have been called to come help me immediately. Unfortunately, the poor guy had to suffer a bit before he was finally allowed to leave. I’m definitely not criticizing his behavior because I know his emotions were running high based on whatever was going on in the hospital, but teaching him how to handle those tense situation‘s Is important in him growing as a sales professional. I know cause I’ve worked in sales and retail for many years over my career. I would say he should not be reprimanded, but offered a little constructive criticism.Thank you for your consideration.

Brought in my 2017 Honda accord for a simple oil change, alignment, and tire rotation. I was quoted the wait time for 1.5 hours, ended up waiting 3 hours for nothing, this maintenance could not be easier, considering I was the only customer waiting for my car to be serviced. Will definitely be taking my car servicing business elsewhere. The sales department has almost no business except for one or two customers per hour, with multiple sales associates standing around shooting the breeze or on their phones. I can't see this dealership lasting much longer with this terrible quality of service, my suggestion is to find a dealership that values it's customers and their business.

I brought my Honda in to this dealership for the first time. I purchased the car elsewhere. I am very happy I did. I scheduled an appointment online for my A/C not working. When I arrived Sean took care of me. He was very thorough and listened to my issue and made sure to accurately describe everything that would take place and all steps I needed to take. Sean arranged a ride to and from the dealership for me while my car was being serviced. My car is working perfectly now and I will be sure to be back for any car needs I have in the future and hope to work with Sean again.

Got my first new car from here a handful of years ago. Brought it back in recently to get something new. They gave me a fair trade in offer that the sales manager Alfredo was willing to increase for the sake of my concern. I worked with Giselle who was real transparent and professional, she was very patient making sure I understood all her answers to my questions. Mike in financing was very clear as to the specifics of how my loan situation would work and what length of loan would benefit me the most. Good experience.

Sean was such a great service advisor. He was attentive, took care of my needs, and very personable. He made sure I was a priority and got exactly what I needed and was pleasant doing it. I truly appreciated his service. I would highly recommend him and would definitely work with him again in the future.

Fantastic service. Had a flat that needed repair or replacement. Staff encouraged me to come in same day and checked to be sure they had replacements if necessary. Turned out just a repair and they arranged transport back to dealership when car was ready. I am also in the service industry and recognize staff who go above and beyond. LOVE Herb Chambers Honda service department!!!