BMW Of New London: BMW Dealership serving New London

Starting with the customer service rep Tiffany was excellent. I had my car towed to BMW She was very kind, helpful and informative. She and Amanda both informed that I could be a few days before they can get to my car. Amanda is always great she texted me updates on my car. Unexpectedly she called me the following day with great news that my vehicle was ready to be picked up. I really appreciate you all for getting my car in and out in such a timely manner after being informed about your booked schedule. I received my car sooner than expected. 5 STARS Thank you all !!!!

From the first day i walked through their door with nothing but a vision in my head,Mr Darnell Williams and Mr Marty Hall worked tirelessly to make it come true.They welcomed me with a warm,friendly and professional service.This picture was taken at the end of it all! It was a celebration and reminder of my pleasant experience that i will cherish for as long as i live! I thank these two gentlemen from the bottom of my heart! Also i like to extend my gratitude to the rest of the entire team:Ryan O'Connor,Michael Smead,Tyler Henton and John Goodrich.You guys rock! 🕺🕺🕺🕺And as you can all see,Darnell and myself were trying hard to contain our laughter because of something Mr Marty said shortly before Rayn took the picure! 🤣PS:If anyone of you should hear a relentless honk from a vehicle out on Colman Street at any given time,chances are it will be me,waving to you all as i drive by!

Between my husband and I, loyal BMW patrons for the last 30 years, we have leased dozens of vehicles from BMW year after year. I’m not one to write reviews, however, I wanted to acknowledge what an excellent experience we had at BMW of New London Service Center. Our service advisor, Amanda Easom, went above and beyond the call of duty to assist us when we got stranded in Rhode Island after our BMW broke down unexpectedly on a Sunday morning. She compiled and completed reams of documents for us to submit to BMW of North America in order to assist us in getting refunded for a car rental that we were compelled to use, and had to pay for out of pocket. She checked in with us about our vehicle to keep us posted as to when the parts would be coming in. She was relentless in her pursuit of tracking down a replacement piece in the USA - that may have otherwise taken four months to ship overseas. This is exceptional service! We’ve noticed in the past several years that type of dedication has begun to crumble and falter in our NY/NJ, but not here at New London, CT. They still put the customer first!

Dropped my 2014 328d off on a Tuesday for what I was told was a recall (I had a check engine light on) repair. Come back to pick it up the following Tuesday and the check engine light is still on as I’m driving away. When I reached out to the dealership they told me that the recall wasn’t the only problem and that a particulate filter was throwing the check engine light but that wasn’t a part of the recall. So they knew there were two separate issues and didn’t inform me. When I brought it back to the dealership for them to recheck it the service manager decided I needed the explanation of “there are lots of parts in an engine that can cause the check engine light to come on…” and I told him that was an awesome mansplination and that the issue wasn’t that I didn’t know multiple parts could fail but that they knew it was two different problems and no one told me that after having the car for a week! Won’t be coming back because I don’t like belittled by a man as a woman seeking automotive repair services from what is supposed to be one of the best car brands out there. Happy holidays!

Combined with the Toyota dealership. The service dept was prompt and on time for my apt. They analyzed my car fast and told me what needed to be done in a short time. Friendly staff. Great dealership.

Our BMW unexpectedly broke down while we were on vacation. Although we had not used BMW of New Londin for service before, we could not have asked for a better experience. Amanda and Steve recognized our distress and addressed our problems quickly, knowledgeably and professionally.

Like most dealers, this dealership says one thing, turns around and does another.. I've requested to be removed from their email list as well as postal numerous times in the past, they claim to have removed me, simply turn around, use a different email address and claim I somehow opted in via service visit.. The most recent email solicits business by attempting to sell me a new vehicle, which has nothing at all to do with service..They refuse to remove me from email list. Due to past negative experiences, I no longer buy any vehicles from this dealer. Past experience includes an extortion attempt by former General Manager, Elias, as well as harassed off their lot by Lou Camerota

I had a very good experience working with Jezreel Vasquez (JZ)here. He worked hard to try and find the right car for me. He was extremely responsive and had great communication. Would definitely work with him and this dealership again.