BMW Of Humboldt Bay: BMW Dealership serving McKinleyville

Super great customer service! By the time I input all the options I wanted, the only used car in the country that fit all my criteria was at BMW of Humboldt Bay ... which is, where?!? Ryann emailed me several videos and photos of the car and made it easy to put a refundable deposit down on the car while I made arrangements to fly out to have a look. He met me at the airport, and once I had a look at the car to be certain it was what I wanted, we got my paperwork done while Michael set the car up for me - and they had me on my way in under 90 minutes. I had no issue with the one-trip permit that got me back to Colorado on temporary tags, and once here, the VIN inspection and transfer of title were simple. These guys are the best dealership I've ever worked with and I will absolutely go back the next time I'm looking for a BMW. Thanks, guys!

Truly remarkable experience throughout my lease term with BMW, thanks in large part to the folks at the Humboldt Bay dealership. From service to sales, each member of the team builds the unique and relatable character of the dealership. Getting set up with my new 330i was straight forward, low-stress and enjoyable. Every time the vehicle required service, the dealership promptly and professionally took care of my needs. The shuttle service was a huge help to let me continue my day. The lease return process was by far the most stress-free dealership experience I have ever had. Ryan, the sales manager, took great care to thoroughly inspect the vehicle and make sure we checked all the boxes to get me on my way in no time. No surprises and very straight-forward. Unfortunately, I couldn’t shop for an upgrade due to an upcoming move. Ryan’s professionalism and sincerity put the icing on the cake of my BMW experience. Nothing but positive things to say; it was a pleasure. Thanks so much!

Easiest buying experience we've ever had. Purchased an M235i and Ryan and Michael went above and beyond to have everything ready when we showed up. Had it all detailed sitting in the show room with a big red bow and everything. Paperwork was a breeze. So happy we chose to buy here!

Be careful. I got a car from them, and gave mine with one year left on the lease. They never transfered the car to the new owner, the one who drove that car under my name, paid late, and then when returned it when the lease was over, left an unpaid bill, that ended in collection. During that year I contacted them several times asking to fix this issue, and never did. So didn't have any choice to file a lawsuit.

They charged me 288 to tell me it will cost 3000 dollars. My shifter was taken out and put back in and i just need them to code it back into the computer. After I already told them what was wrong. They left my car disassembled. I had to put parts back on myself. I want to add all that was wrong was my shifter wasn't in quite right it's fixed now thanks to my boyfriend. They didn't even check that and was still going to have me buy a new shifter and install it. Which was going to cost 3000.

Worked outside of business hours, to close our dream car deal! And kept the experience light hearted and funny to ease our anticipation!

I have purchased 4 new vehicles and 1 used at Humboldt Bay BMW. Have had great experiences each time. Service department is great likewise!

BMW of Humboldt has mislead me and failed to deliver service. Purchased a $50,000 Truck with existing/prior damage that was not disclosed to me at time of purchase. Also sold me a warranty that isnt valid. I would not recommend purchasing a vehicle from this dealership without consulting an attorney.