BMW Of Champaign: BMW Dealership serving Savoy

It has been a pleasure working with the Serra BMW service team where I have always felt that I have been treated fairly while receiving exceptional customer support. Working with Justin and Matt has been an absolute pleasure. It's easy to feel skeptical and uneasy when receiving service at luxury vehicle dealerships, but the team at Serra really went out of the way to work with me on my bill and even tossed in extra services free of charge such as free shuttling to and from the location, a car wash, vacuuming, and tire rotation. At the conclusion of my visit, I received a hard copy of a detailed report of the services rendered. The highlight of my last visit, however, was my shuttle driver, Ron. He's just about the kindest person and really helped brighten my day. It's the small details, like my interaction with Ron, that really builds customer loyalty. I give Serra BMW high marks, and recommend to anyone outside of the Champaign area with a BMW to go the extra distance to have their vehicle serviced with this team.

Ken and Brian S. provided amazing customer service going above and beyond to make our first BMW purchase special for our family! Brian D in the detail shop, did a phenomenal job on getting the vehicle ready and the service department performed their duties flawlessly ensuring our vehicle was ready to go. This is an amazing team and without a doubt we will be back for many years to come for all our automotive needs! Thank you again for everything!

Truly the best purchasing experience I’ve had in a long time. I worked with ken during negotiation on a limited edition vehicle which had a ridiculous demand in the market. Without getting into details of price, he took care of me in a way that no other dealer even considered. Once a deal was struck, I headed to the dealer(90 miles) the next day and was greeted by Charlie and Ken who were both very friendly and knowledgeable about the vehicles they sold. Charlie and I had enjoyable conversation and he walked me through all the quirks and features of my new M3. By the end of the day I was a very happy customer and moving forward, this will be the only dealer I buy BMWs from. Appreciate everything

Terrible service! Don't go here! I brought my car in right when they open at 8am after calling ahead of time the previous day, and I let the service staff know multiple times that I had a very important medical appointment at 3:20pm. I got a shuttle ride back to Serra BMW at 1:20pm and waited patiently until 2:40pm, then I asked them to check on the status of my car. The text I got said the car was ready at 2:54pm, but in person, they said there was one car ahead of me in the car wash, and I did not get my car until 50 minutes later. They lied to my face because there is no car wash that takes 40-50 minutes just to wash just two cars. And if it does take that long, why did they not put mine in front knowing I was in a hurry? What kind of car wash takes that long, especially when I was in such a hurry and was the only one waiting in the lobby for a car return. No apologies, sympathy, or empathy from service members and the car just needed some air in the tires and a light bulb replaced. Needless to say, I did not make it to my important appointment after a full day of trying my best to get my car back.

Serra BMW is a 5-Star organization from top-to-bottom! Our salesman was amazing, and he was able to address every question we had during and after the buying process. Our new X5 is the second BMW that we have purchased from Serra, and their attention to detail is unbelievable. I have been buying cars for 50 years and I can say without hesitation or reservation that the team at Serra are hands down the best.

I’ve purchased two vehicles from Quincy at Serra and he was so helpful both times. He goes above and beyond to make his customers feel informed and comfortable, in addition to getting a great deal. I will return again, when I’m in the market! Thanks so much!

I usually never write any reviews, but I had the worst experience trying to buy a car here as a prospective out of state buyer. Car offered was given a sales tax of $1500 more than it should have been, after a credit pull I only was told my rates a whopping 8 days after the credit application. Finance manager was adamant on taxing me on the post-tax amount and simply did not care about my concerns. After signing on the agreed selling price it was jacked up another $1.5k and I had to complain to get it down, miscommunication maybe? They did not seem like they wanted to sell the car due to the length of time it takes between responses, I wasted at least two weeks and two credit pulls with this dealer. Disappointed.

Salesman was terrific but when I picked up my car it was supposed to be full of fuel and was at 1/4 tank. After I got home realized it had not been detailed or not detailed well. Item were in the back mat, leaves in the trunk and item between the seats. Just not what I expected.