Autoplex BMW : BMW Dealership serving Amarillo

I am stranded in Amarillo TX because I hit some debris in the road and caused some damage. I called the service department here and was assured if the order was placed before 11 am and payed for I would have the parts the next day. Order was placed and paid for before 11 am and then the parts department simply did not place the order until after noon. Now I am stuck in Amarillo for another day, costs me another day in a hotel. Highly unprofessional and just terrible service. I explained the situation I was in so did the guys at the repair shop I'm working with. We were simply lied to. Do not do business with theses folks if you can possibly avoid it. I had to come back and update this review. After dropping the ball and not ordering the parts they did it a second time. Promised that the parts would be here, assured that they would arrive and they did not. I cannot describe this as anything other than dishonest and the WORST experience I have ever had dealing with a BMW dealership. This has honestly completely turned me off the brand. I will never buy another BMW and I cannot wait to trade mine in. I appreciate the response from the owner. While I know you do not control the freight shipment I feel this certainly could have been handled better. I did file an insurance claim that was approved and I just need the parts to complete the repair. I did call in to order the parts myself however I was told to expedite the process I should let the shop place the order. I was assured that there was no need to "expedite" the order. It just needed to be placed by 11am. If at any point I would have been told additional steps needed to be taken to ensure ontime delivery I absolutely would have. I am sure expedited shipping would be less than the 2 additional nights in a hotel I was forced to book. Again thank you for the response but it really seems like the blame game is being played and no one involved is willing to take ownership of the mistake. Also, I called and asked to please speak with the general manager about this situation. I explained what was going on to the person who took my call. I was then just transfered to the parts department. It seems like the GM blew me off not wanting to deal with the issue. I could be wrong but that is how I the customer was made to feel. I wish you and your shop well i truly hope this feedback is taken serious, God Bless, Sir.

Tate was awesome and we very much appreciated his help! However his manager on the other hand is the reason we won’t be returning and why we will be purchasing elsewhere. He degraded us for being young and trying to purchase a car even though I was 1000% more than financially able to purchase that car in CASH today. The manager asked if I even had a job or credit, he solely was judging us based on our age. He asked if my parents would be co-signing and wasn’t taking us serious, as if someone in their twenties couldn’t afford a vehicle on their own. Total disrespect!!

I highly recommend this branch for service. We were on road trip to Dallas and got breakpads replace sign. Although it was long weekend, service department lady helped us out of all the odd conditions there. Spoke with professionals while we waited and they greeted us very happily. We were back on road within no time and with lot of peace.

Just got off the phone with Internet sales guy. Was asking him about the next allocation for the 2023 Alpina XB7. He was steering me away from it and constantly bashing the Alpina b7 saying a customer that was a doctor there will never buy another Alpina. What a fantastic professional super helpful internet sales guy! 🤣🤣 The owner of this dealership should be very proud 😏

After breaking down on I-40 in New Mexico, my vehicle was towed to Autoplex BMW in Amarillo. Kyndra in the service department was outstanding to work with during the process, and she was able to get me back down the road in a timely fashion. Thank you!

I love Autoplex BMW in Amarillo! Left my car for three hours yesterday, and when I came to pick it up they had washed it inside and out, even though I was only having brakes done. What service!

Andrea was awesome. She took her time to get us the best deal. I highly recommend Andrea for all your car buying needs. Andrea got us the best deal and a payment we could handle. Totally awesome!! — Kalen from Fritch TX

Andrea was amazing! She was very accommodating, professional and fun to do business with! We enjoyed our experience with her! Andrea helped making the process easier by showing us exactly what we wanted. She was very knowledgeable with the features on our truck and offered to help set up navigation for our trip!. Overall experience was great. One of the fastest we have ever experienced. We appreciated the hard working reps there that helped us get into our new truck and better prepared for the road!